TTG International - Innovative OSS Software and Services SxQM: Subscriber Experience QoS Management System

Bookmark and Share SxQM: Subscriber Experience QoS Management System

 

Motivation

In today’s highly competitive telecommunications industry, operators are sharpening their focus on customer satisfaction aiming to give users a top-quality experience in service usage. At the same time, the rapidly growing range and sophistication of end-user services are putting greater pressure on the operators to implement and manage their services more effectively. Operators that can efficiently provide a high-quality service experience will be best placed to realize the potential for new revenues and customer satisfaction. Mobile terminals have undergone massive changes in technology over the last decade. Notably, mobile software platforms have been developed from a hard-coded and proprietary black box into a versatile and open environment, where the boundary between the mobile terminals and personal computers became almost indistinguishable.

With the SxQM solution by TTG International, you can capitalize on these new market trends and pave your way to higher profits in a rapidly evolving landscape. SxQM reveals how subscribers truly experience services, playing a key role in the number of happy customers and, hence, high return rates. In order to take control of mobile network quality, operators must understand actual subscriber service quality, receive continuous information and optimize regularly. Network operators typically struggle to get a view of subscriber experience that are not obtained through network counters but measured and experienced by end users and their actual devices. SxQM collects a wide range of data which can be used for Network Quality Analysis, Service Quality Analysis, Customer Behavior Analysis and Service Quality Monitoring.


SxQM Architecture



Basic Features

Map Based Visualization

SxQM’s reporting output includes the option to view any KPI or set of KPIs instantly on the map. Agent tracking is also available on the map view with all subscriber events. All network events including failures related to selected agent summarized and display on left side menu. MSISDN, cell based filters, event type, device type can easily be filtered to display the collected data at a desired period of time. Users can also follow the events of other networks including foreign countries and make the visual benchmarking with the local network.

Coverage Map

SxQM provides basic coverage map based on the signal level received from measurements of the agents which can be used to pinpoint the exact location of the poor coverage. SxQM collects signal level measurements of all the agents and by using an algorithm, it places the average coverage value in to the map.

Neighbor analysis

SxQM map interface allows customers to make detailed problem analysis by using neighbor relations. Also helps planners to arrange neighbor definitions. Cell locations and neighbor definitions are collected from the third party applications, correlated with network performance data which are collected from the user agents and shown in the SxQM map interface.

User Tracking

SxQM helps to find out the exact point of network failures such as dropped calls, Handover failures, coverage, etc. Customer complaints about the unsuccessful calls can be easily tracked and solved by using the call tracking feature.

Device Testing

SxQM’s capability to report on a per device, OS and manufacturer basis allows network operators to understand Qos pre and post deployment and identify any underperforming devices or OS release issue quickly and easily. All software versions of Blackberry and Android phones are supported by SxQM.


KPIs collected by SxQM Agent App

SxQM in a Nutshell

  • Real time drive test can be monitored with one or more selected agents
  • Standard and customizable reports show detailed network Key Performance Indicators
  • KPI alarms can be defined according to customer needs
  • Trouble shooting by using handset based data, holds the whip hand to the operators
  • Reports can be export in various formats.
  • Cellular and WiFi based KPI set included
  • Default reports can be easily selected from the reports menu
  • Dashboard shows the real-time network KPIs
  • Historical data is stored on the server according to storage capacity
  • Paths of the agents are shown in detail on the map
  • More detailed analysis can be achieved by correlating handset and network based performance data
  • Flexible, user friendly and customizable user interfaces

Advantages of SxQM

  • Vendor-independent
  • Centralized, cost-effective online deployment
  • Runs on commercial smartphones (Blackberry & Android)
  • Non-intrusive passive testing
  • Distributed active testing
  • Complete solution including Agent distribution, data collection and content package
  • Wide range of collected data including a large pool of radio interface counters
  • Collect data from competitor networks for benchmarking purposes
  • Visualization of data on the map
  • Indoor and outdoor drive testing

Screenshots