TTG International - Innovative OSS Software and Services - Services

Our Services

Consultancy
TTG's consulting services offer you with the necessary know-how when it comes to technical as well as commercial support. No matter if you need to set up a new network, expand your existing network, handle personnel shortages or want to outsource your network planning - TTG offers a wide variety of services to ideally handle any of the above mentioned situations. TTG is vendor independent, which means that we always recommend the best solution possible for operator needs. The consulting services will be done by internationally experienced telecom engineers, planners for mobile and fixed network operators. Our loyal and open mind consulting improves the planning results.
  • Network Planning & Design
  • Determination of network architecture
  • Access network (BSS, GPRS, etc.)
  • Switching (MSC, GW, HLR, STP, LEX, etc.)
  • Signaling network and backbone
  • Routing planning
  • Operation and Maintenance
  • Design of traffic models
  • Cost optimized placement of concentrator nodes
  • Planning of minimum on both sides of tree and direct links
  • Definition of routing and dimensioning of the network
  • Determination of phases for roll out plans
  • Implementation Plan
  • Test, installation, training and tendering phases
  • Initiating commercial service
  • Building of a workflow inside the operator organization
Customer Support
When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime possible. That's why it is the mission of TTG's global support team to provide you with the quality support you deserve. Whether it is because you have a question or you are in the critical situation. Every support engineer makes every efforts to exceed your expectation by providing:
  • Personal attention and experience relevant OSS tools developers of TTG products to ensure a complete understanding of the request
  • Commitment to on time response to problem resolution/li>
  • Handle every request with consideration and respect
  • Personal attention and experience relevant OSS tools developers of TTG products to ensure a complete understanding of the request
  • Commitment to on time response to problem resolution
  • Handle every request with consideration and respect
TTG utilizes Support Centers where it is necessary around the world. These Support staffed are highly qualified engineers 24X7 and are accessible via phone, e-mail, and fax. When available, a Support Center uses remote access to enter the Customer's production/testing environment(s) in order to expedite problem resolution by Support Center engineers. Customer satisfaction is ensured as Support Center personnel are measured by their success to resolve the customer's problems quickly, efficiently, and in a way that the problem does not repeat itself. Maintenance and support services offered are mainly as follows:
Support Type Scope
Basic Maintenance & Support Support is provided during business hours. Maintenance releases of the TTG Products are provisioned.
Extended Maintenance & Support 24x7 operational support (with a pre-defined service level agreement).
On-Site Operational Support (for operators) On-site Operational Support includes assigning TTG engineers to the customers site.
On-Site Operational Support (for developers) This service is provided to customers who seek TTG's support to manage their TTG provided applications. Includes periodical review of the system health from a system management point of view.
Remote Operational Support A service that is offered to certified engineers who install TTG software, customize TTG software or develop using TTG software. On-Site Developers support is offered at the customer's own location.
Training
We provide training designed to advance your knowledge on the use, development and administration of TTG's Service-Centric OSS software tools. Instructor led, hands-on training enables you to use, administer, customize TTG solutions and products where is applicable. TTG education services provide a certification program to match the course structure and test the knowledge appropriately.